@marcoRecorder Twitter is now officially sending out emails covering its new privacy policy and terms of service, mainly updating its policy to buy merchandise. The email states Twitter has updated its Terms of Service and Privacy Policy to reflect new features they are testing (starting in the U.S.) to allow users to buy merchandise from … Continue reading Screening Twitter privacy policy
Tag: Community management
A few lessons from the European Digital Advocacy Summit
@marcoRecorder Digital advocacy is assuming an increasingly important role in Brussels. What’s working to engage European policymakers? Can social media platforms help you find other advocates? Which tools work best? These were some of the questions addressed at the latest European Digital Advocacy Summit in Brussels, organised by the Public Affairs Council. At the event, … Continue reading A few lessons from the European Digital Advocacy Summit
A few lessons from #Engagorday
@marcoRecorder This article was also published on the European Commission's Digital Team Blog Engagor Day is an event for all Engagor users and partners which took place in Ghent on May 8th, 2014 at the Eskimofabriek. The goal is to keep them updated on the latest feature additions and everything that is coming up. In … Continue reading A few lessons from #Engagorday
Measuring communication effectiveness on social media
@marcoRecorder This article was published on the European Commission Digital Team blog When talking about measuring effectiveness on social media it is indispensable to talk about monitoring or, as many like to call it, listening. Listening is one of the most important yet it is one of the most often overlooked uses of social media. … Continue reading Measuring communication effectiveness on social media
A look at #CMAD and #CMADselfie 2014
@marcoRecorder Monday 27th January 2014 was Community Manager Appreciation Day, a day to recognize and celebrate the efforts of community managers around the world using social media and other tools to improve customer experiences. Jeremiah Owyang initiated this international event in 2010. People are encouraged to send sincere Thank You notes to their online community … Continue reading A look at #CMAD and #CMADselfie 2014
A review of the European Commission’s social media presence in 2013
@marcoRecorder Co-written with @AmyJColgan, @PabloPerezA. Published on Waltzing Matilda Blog Assessing our performances is key to understanding how we can improve. In this post we want to share with our readers about how the European Commission's central social media accounts have developed – in terms of followership, engagement and the volume of conversation we are … Continue reading A review of the European Commission’s social media presence in 2013
A response to Derek Muller on “the problem with Facebook”
@marcoRecorder I have watched yesterday the video The Problem With Facebook by Derek Muller published on Devour. Although I found the video interesting, I must point out there a quite a few inaccuracies about what Derek presents and that I find his theory lacking some basic solid evidence. Let's watch the video and go through some … Continue reading A response to Derek Muller on “the problem with Facebook”
Google+ growth: is the sky its limit?
@marcoRecorder It's been a while since Google Plus became an indispensable tool in community management of a number of businesses and institutions. The infographic below provides an overview of the impressive evolution that both G+ and YouTube have witnessed in recent times. Although Europe is still lagging behind in terms of exploiting the potentials of … Continue reading Google+ growth: is the sky its limit?
Klout and Kred: a scoring love story
@marcoRecorder The fact that new social media measurement tools come up (because this is an eternal process) doesn't necessarily mean they have to always and indiscriminately be used and abused. I recently came across Twitto.be which provides a ranking of Belgian influencers on Twitter based on Kred and categorized among (list categories). Kred and Klout … Continue reading Klout and Kred: a scoring love story
What the hell is a social media guru?
@marcoRecorder A few times I have had to provide trainings about social media best practices, monitoring tools, reporting techniques etc...Well, it is simply my job. I am a social media analyst and I am simply expected to know how to work in my field and know the tools that allow me to work. More and … Continue reading What the hell is a social media guru?
MARCO RICORDA 