Belgium’s service culture is disgraceful. This is not an assumption, it’s a fact. Especially in the horeca business, staff is almost always rude, sloppy or unwilling to help. As a friend of mine well says :
When you ask for food in a Belgian restaurant, waiters and cooks act like they are doing you a favour by bringing you food
The examples I could mention are 1000000000000s but this is not the scope of this post. If you you want to know about dreadful experiences just tweet me at @marcoRecorder. You’ll be amazed.
Nonetheless, there is a quite successful Twitter account called Bad Service Belgium listing all bad experiences people are having with services in Belgium and, more specifically, you can follow STIB MIVB FAIL for all problems related to public transports in Brussels. They are some pretty funny accounts.
This low level of performance also includes services, not only bars and restaurant. In the famous Facebook group BXL A LOUER – bouche à oreilles, which counts over 44.000 members, I came across the case of Joanne who flagged something really terrible that a real estate and housing agency did to her.
As we can see from the Facebook post below, the agency IMMO Minc literally wrote her an e-mail in which they say
“We don’t have time to waste with people like you and we are sure you will not find an apartment. Get lost!”
What did she do in return? The right thing. She flagged this throughout her social media so that people would be aware they shouldn’t go to that agency. Do you think any of the 44.000 group members would ever contact the agency?Another similar thing happened to my colleague Pablo Perez.
Pablo and his beautiful dog Duvel went through a terrible experience which he has documented in the YouTube video below:
DUVEL, our dog , 2 years old Briard has been terribly hurt by the TOUTOU grooming shop , rue Saint Lambert 135 F, 1200 Woluwe Saint Lambert in Brussels (professionals according to them). I wanted a summer cut for Duvel, and after we went there. they give back Duvel in a catastrophic state, not only through open wounds, sores, but also psychologically. Duvel, a cheerful and lively dog..nowadays it hides all the time, licking and shaking constantly. It was affected by his injuries but also by the fact that the cutting was complete, completely shaved head, and so, Duvel is disoriented
Our vet who treated Duvel is outraged by the result, but we are even more by the TOUTOU dogs hairdressing manager, who denies the facts and believes that the dog has injured himself (see his ear in the photos). Do not make the same mistake that we did….please
I just want your support to avoid this happening again to somebody else by sharing this to your circles. Thanks!
You can find more pics and the veterinary document explaining it here http://www.flickr.com/photos/99365751…
This terrible accident should have had the concern of animal protection and instead, Pablo was sued for publishing this bad review!!!
Appalling service providers and businesses cannot escape social media. Either you adapt to it or your business dies. Belgium, you better start learning…